Returns Policy

RETURNS POLICY

Warranties

We provide a blanket minimum 12 month warranty across all of our products (some products carry a 24 or 36 month warranty). This covers manufacturers’ defects but does not cover damage as a result of general wear and tear, incorrect use of a product or damage directly relating to an incident that the product wouldn't reasonably be expected to handle or stand up to.

If you have a warranty claim, please get in touch with us via the Contact Us page - we will repair or replace accepted warranty claims 100% free of charge.

Guaranteed fit

All of our products are guaranteed to fit the vehicle specified in your order. Largely our products are made to order, so although we strive for 100% first time, every time, unfortunately we do not live in a perfect world and mistakes can happen. Should there be a problem with the fitting of your products for any reason, please get in touch with us first and we will be more than happy to help - we are here to make your experience a pleasant one! Should products need to be returned or replaced due to ill-fitting, this will also be covered free of charge.

Returns

If you change your mind, you may cancel an order for a full refund within 24 hours of placing your order.

We can only replace or refund if the item:

• Does not match our description
• Does not match your chosen colours
• Does not in fit your vehicle at all

We will require evidence such as photos and vehicle details.

Please be aware that it is your responsibility to check vehicle details when ordering. Please check the pattern image and product details in the product listing before ordering. If this does not look correct, please get in touch and we will be happy to help you out.

If you are not sure about the fit, if your car is from a change-over year or if you don't see an option available to select your vehicle, just contact us and we can help. Simply email us at orders@rubbertree.co.nz with your vehicle information.